Diploma of Community Services (VET Student Loans)


A career in community services can be incredibly rewarding and provide you with the opportunity to improve lives within your community.

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CHC52015 - Diploma of Community Services (VET Student Loans)

Harness your compassion and talents and pursue a rewarding career with our Diploma of Community Services to further build upon your skills in emotional intelligence, community and interpersonal skills, required to thrive in this challenging and rewarding sector.

You will gain a sound understanding of the legal, ethical and compliance environment in which the community services sector operates, understand the needs of clients, and gain the skills to effectively and appropriately develop holistic care plans for clients and client groups.

Our qualification is designed with some volunteer or work experience in the community services sector and will help build the formal skills and knowledge required to thrive in professional roles in the community services industry.

The community services industry is one of the fastest growing sectors in Australia, with more than 69,000 new jobs for Community Workers and Community Support Workers anticipated between 2018-2023 (joboutlook.gov.au).


$10,490 AUD

Find out more about other Flexible Payment Options

Course Duration

The estimated time to complete this qualification is:

  • 12-13 hours per week over a study period up to 24 months

comprising of:

  • on-the-job learning
  • workplace practice
  • self-directed study
  • work placement.

Entry Requirements

Students must be working or volunteering in a community service organisation with sufficient opportunity to develop competency on the job through an action learning approach.

Delivery Options

  • Individual students (online)


  • webinars
  • online tutorials
  • virtual group work.

Some units include a requirement for evidence of at least 100 hours of work within a community services workplace.

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How will this course benefit your career?

Graduate Outcomes

On successful completion of this qualification, you will have the skills and knowledge to:

  • understand the legal, ethical and compliance environment in which the Community Services sector operates
  • understand the developmental needs of clients and client groups
  • utilize advanced emotional intelligence, counselling and communication skills
  • develop holistic care and case management plans for clients and client groups.

Industry Recognition

Successful attainment of the Diploma of Community Services will allow for articulation into higher awards including a range of undergraduate and postgraduate awards offered by the University of New England (UNE).*

*Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE. UNE Partnerships is currently in the process of negotiating recognition with other peak bodies and community services organisations.

Study online at your own pace
anywhere and anytime

Unit information

16 units of competency must be successfully completed to attain this qualification.

Unit Description
BSBLDR511 Develop and use emotional intelligence
CHCADV002 Provide advocacy and representation services
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCDE012 Work within organisation and government structures to enable community development outcomes
CHCCOM003 Develop workplace communication strategies
CHCCSL007 Supporting counselling clients in decision-making processes
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCDEV001 Confirm client developmental status
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety