Policies and Procedures

We are committed to the provision of exceptional quality education and a great learning experience. This is underpinned by our robust policies and procedures.

 

Policies

Admissions and Enrolment

We aim to ensure that admission standards are transparent, robust and informed by external referencing and internal quality assurance processes to certify that admitted students have the skills, knowledge, preparation and proficiency in English needed to succeed in their studies.

This policy outlines the principles governing the determination of admission criteria (pre-requisites), selection of applicants, and enrolment of students in our qualifications, courses, skill sets and non AQF award courses.

The objective of the policy is to maintain consistency and rigour across admissions, allocation of Recognised Prior Learning and to facilitate the enrolment of our students.

Qualification and Certification

The objective of the policy is to ensure that we issue Australian Qualification Framework (AQF) qualifications and statements of attainment in accordance with our scope of registration and AQF Qualification Issuance Policy.

Quality Assurance

This policy outlines the principles which guide our approach to internal quality assurance and continual improvement of Vocational Education (VET) delivery and operational activities.

The objective of the policy is to ensure that we retain a whole-of-institution approach to planning and quality which informs strategic and operational planning, risk, student recruitment and admission standards, course approvals and review, teaching and learning, student support and resource allocation.

Records and Data Management

This policy outlines the principles that guide our approach to the management of data and records.

The objective of the policy is to ensure that physical and digital records and data asset management is a strategic process that helps us to meet our strategic objectives and regulatory obligations.

Student Wellbeing and Support

We are committed to ensuring that students are effectively supported throughout their studies, from transition to study through to graduation.  Our students are supported via a research-informed student well-being and support model that is embedded in our framework and process for student engagement and support; academic progression and early intervention in relation to students at academic risk; student behavioural misconduct; managing critical incidents; addressing student complaints and grievances; and considering student appeals.

This policy provides the broad structure which underpins this commitment.

Training and Assessment

The objective of the policy is to maintain consistency and rigour in all aspects of our course design and delivery.

 

Procedures

Admissions, Enrolment, Withdrawal and Cancellation

The purpose of this  procedure is to outline the processes through which students are admitted, enrolled withdrawn or cancelled.

Complaints and Grievances

The purpose of this procedure is to outline the process through which students may raise a complaint or grievance in relation to an academic or administrative decision or advice received from UNE Partnerships

Re-Crediting FEE-HELP Balances

The purpose of this procedure is to outline the process through which students may seek to have their FEE-HELP balance refunded or re-credited.

Student Information Handling

The purpose of this procedure is to support and supplement the UNEP Records and Data Management Policy.

We understand that policies and procedures, rules and regulations can be quite complex, so please contact one of our friendly Course Advisors if you would like to find out more.

 

Frequently Asked Questions (FAQ’s)

This section contains further information relating to frequently asked questions: